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FAQ

FAQ

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Electrical Supply

Electrical Supply

What is the new Consumer Connection Charges (CCC) calculation?

The new CCC objective is to improve the transparency of connection charges, and enhance the ease of implementation of the charges. The new CCC will be in a form of fixed rate with the use of a per-kW unit rate as the basis of the CCC charge means that customers will only pay for the amount of load they have applied for which will enhance the predictability of the CCC.

The use of fixed rates (RM/kW) for customers connecting into the 11kV distribution network and that are located within 1 km from the connecting point, augmented by a variable (per-meter) charge based for any distance beyond 1 km shall enable connecting customers, developers and their consultants to determine how much the connection charge is likely to be.

The low voltage costs for group applications under the proposed CCC can also be worked out based on the standard supply scheme and the schedule prices of major materials which will be published by SESB from time to time.

The use of fixed rates (per pole span and per service line) to connect individual customers (below 50kVA) will allow these customers to determine exactly how their connection charge is calculated and speeds up process of connection. SESB will maintain the 50% discount on connection costs for Low Voltage Individual Domestic consumers.

 

 

When is the new CCC implementation?

New CCC shall be implemented effective 1st April 2017.

Can everyone apply for the new CCC?

Yes, new CCC is applicable for all new applications submitted on 1st April 2017 and onwards.

If I have submitted my supply application BUT have NOT paid the CCC, is my application eligible to be recalculated for the new CCC?

Yes, you may write in to request for CCC recalculation to the SESB office processing your submitted application.  However, the project completion timeline shall be revised to follow the new CCC request submission.

 

If I have submitted my supply application and have PAID the CCC, is my application eligible to be recalculated for the new CCC?

No, all projects PAID before 1st April 2017 shall not be eligible for recalculation of CCC.

 

How long will it take to calculate my new CCC?

New CCC shall be released for payment within TWO (2) months from the complete supply application submission.

Who do I contact if I have any CCC questions?

Please contact your nearest SESB office or email us at Talk to Us at www.sesb.com.my

Deposits

Deposits

Why do customers' premises get disconnected even if the deposit they have paid is enough to cover the amount outstanding?

Customers' deposit is not used to clear the amount outstanding, unless you wish to close your account. It is used as a security in cases of customers vacating premises without notifying SESB.

Under regulation 5(3) of the Electricity Supply Act 1990 Licensee Supply (Amendment) Regulations 2002, "The deposit shall be a security not a payment in advance and shall not relieve the customer from any liability under regulation 4."

Under Regulation 4(2), a customer's supply may be disconnected for default of payment after serving the required notice.

How do I claim back my deposit?

If you wish to move out of your premise and claim the deposit, please bring along your deposit receipt or a copy of your last bill. If the receipt is lost, you will be given a statutory declaration form to fill. You will also have to sign a standard form to finalise your account. After deducting the outstanding balance (if any), the deposit will be refunded. Allow a processing period of 1 month. The cheque will either be sent to your forwarding address or you will be informed to collect from our office (based on you chosen option).

How does SESB calculate the amount of deposit for electricity to be supplied to customers' premises?

The initial amount of deposit for electricity is equivalent to the estimated electricity consumption for 2 months, based on the load being applied. Thereafter, there will be a review of the security deposit based on the 2 months average of the last 6 months actual consumption.

EMF

EMF

Could SESB give comparative measures of EMF produced by some household appliances with EMF produced when transmitting electricity?

Applicances Infront 1 Feet Away 2 Feet Away
Radio 52.6 mG 2.7 mG 1.6 mG
Computer 11.4 mG 1.8 mG 1.5 mG
Iron 19.6 mG 2.0 mG 1.6 mG
Mini-Hifi 6.6 mG 2.1 mG 2.0 mG
Television 80.0 mG 7.2 mG 2.4 mG
Fridge 4.1 mG 1.9 mG 1.2 mG
Blender 8.1 mG 5.1 mG 1.6 mG
Microwave Oven 477.0 mG 49.4 mG 11.8 mG
Rice Cooker 9.0 mG 1.4 mG 1.3 mG
Foot Massager 48.0 mG 2.6 mG 1.3 mG
Hair Dryer 33.0 mG 1.4 mG 1.4 mG

Transmission Line

  • Directly under: 30 mG
  • Edge of right-of-way: 13 mG

* Note: All readings are taken under normal condition of home environment.

What is SESB's stand on public concerns over potential health effects from exposure to EMF (Electric & Magnetic Fields)?

Electric and Magnetic Fields (EMF) are produced whenever electricity is generated, transmitted, distributed and used. Numerous scientific research studies had been conducted by many countries to examine the possibility of health effects resulting from exposure to such fields. Based on the results of these studies so far, the balance of scientific evidence is against EMF resulting in adverse health effects.

SESB recognises the public concerns over potential health effects from exposure to EMF and takes seriously our responsibility to understand, appropriately address and communicate the scientific data or developments on this issue. As a responsible organization, SESB endevours to:

  1. Comply with all EMF regulations and guidelines set by the appropriate Malaysian Government agencies. When such regulations and guidelines are not available, SESB will endeavour to comply with regulations and guidelines recognized by the majority of international communities and advice given by the World Health Organization.
  2. Support the view that the EMF issue warrants consideration for a precautionary approach and will continue to study various ways for implementing the precautionary principles as practiced by the majority of international communities.
  3. Continue to review all relevant scientific developments in this area and will continously assess any implication on our operations.
  4. Continue to support high quality and collaborative research relating to EMF and make the results available for scientific review.
  5. Communicate with interested parties on EMF and make available information that will help the public's understanding of the EMF issues.

Electricity provides us with many benefits and it enhances the quality of our daily lives. SESB is committed to deliver electricity and energy services in a safe, responsible and cost effective manner.

Power Plants

Power Plants

Flooding frequently occurs in Beaufort and Tenom. Does the Hydro Power Plant at Tenom Pangi somehow aggravate the situation?

Tenom Pangi Hydro Power Station is a run-off river system which means that it cannot control the flow of the water in the Padas River. SESB therefore has no role in the flooding in Beaufort or Tenom.

Apart from SESB, are there any other power producers operating in Sabah?

Yes, there are 6 Independent Power Producers (IPP) in Sabah: Powertron, ARL, Serudong Power Sdn Bhd, Sandakan Power Corporation Energy Services Sdn Bhd, Stratavest Sdn Bhd and Sepangar Bay Power Corporation.

What is the capacity of the largest power plant and generating set in SESB?

Patau-Patau Power Station with a total installed capacity of 112MW, is our largest plant. The generating sets in SESB are relatively small; the largest of which is the 33MW John Brown gas turbine.

What are the types of power plants you have in SESB?

Presently SESB has 3 types of power plants: hydro, diesel and gas.

Meter

Meter

Why sometime SESB need to relocate Meter location?

  1. For better Meter Reading (e.g Difficult to access, Meter location too high)
  2. For safety reasons (e.g, Meter expose to weather, Meter location too low)

Since when SESB started using electronic Meters?

Starting on 2010, SESB is installing electronic meters at customer's premise in stages.

Why confusion exist between Routine Meter Change programme and replacement of meter due to tampering on meter installlation?

Routine Meter Change programme is BAU program that replaces aged meter which is beyond accuracy lifespan. Replcament of meter due to tampering carried out when SESB's meter is tampered with altered or damaged which require replacement of meter. Confusion raised since both activities involved meter replacement in order to get accurate energy consumption.

How does SESB identify the area which needed Routine Meter Change Programme?

SESB has a customer database that records which meters have been in service beyond accuracy lifespan.

Why SESB replaced those meters which are still in good condition?

SESB replaces aged meters (more than accuracy life span) as it may no longer record accurate electricity consumptions. The replacement of aged meter is a utility prudent practice and is in accordance to the Electricity Supply Act 1990 (for accurate billing)

Why conduct Routine Meter Change Programme?

The main objectives are:

  1. To ensure accurate meter reading and billing
  2. To ensure the safety of meter installation.

Does meter at consumer premis will be changed by SESB from time to time?

  1. After checked/tested, SESB found that the meter was damaged (such as meter's accuracy not acceptable, broken meter casing, faded display etc.)
  2. The meter is more than 15 years for Electro-mechanical Meter & 10 years for Electronic Meter. These meters will be replaced under Routine Meter Replacement exercise.
  3. The meter was found tampered.
Others

Others

What is the procedure for customers to make claim of compensation for damages incurred due to power supply breakdown?

Customers have to make a police report on the damages incurred.

This police report, together with a copy of the following document: N.R.I.C, electricity bill, claim invoice, letter from Jabatan Haiwan (if domestic animals are involved) must be submitted to the nearest SESB office.

SESB will make its own investigation. Customers report together with SESB report will be submitted to Insurance Broker who would liase with SESB Insurance Company who in turn would get an adjuster to investigate and value the damages. The Insurance Company (on behalf of SESB) will make payment to the claimant (customer) if the claim is found to be valid.

How do I, as a vendor, apply to be registered with SESB?

Your company must be first registered with either:-

  • Pusat Khidmat Kontraktor (PKK) or PUKONSA and Kementerian Kewangan (Perbendaharaan Malaysia)

Or

  • PUKONSA and Lembaga Pembangunan Industri Pembinaan Malaysia (CIDB).

You may then apply to be registered with SESB, by filling in form 'Permohonan Pendaftaran Kontraktor/Pembekal SESB', paying a fee of RM50.00 and also submitting the following document:

  • Copy of Registration Certificate KK/PMS/PKK/PUKONSA
  • Copy of Registration Certificate from Lembaga Pembangunan Industri Pembinaan Malaysia (CIDB)
  • Copy of Registration Certificate from ROC/ROB
  • Proof of 'Bumiputra' status from KK/PMS/PKK/PUKONSA if applicable
  • Copy of 'Form 24' - Pemegang ekuiti
  • Copy of 'Form 49' - Lembaga Pengarah/Pengurus/Setiausaha Syarikat
  • Copy of 'Form 32A' - Pertukaran pemegang saham syarikat (if applicable)
  • The most recent 'Annual Return of A Company Having A Share Capital'
  • Trading License, if applicable

The above-mentioned document must be certified by the Company Secretary or a member of a Professional Body or Commissioner of Oath or a Senior Public servant.

Send in your application to the following address:

PENGURUS BESAR
JABATAN PEROLEHAN,
TINGKAT 5, WISMA SESB,
JALAN TUNKU ABDUL RAHMAN,
88673 KOTA KINABALU, SABAH.
FAX No: 088-246536

Why is SESB's complaint line always engaged/no one to answer?

SESB'S Call Management Centre operates 24 hours a day, everyday, with our Customer Service Assistants ready to receive calls and assist customers with information on power disruptions. However, whenever there is a wide-area blackout affecting customers in several places, there would be many customers calling-in resulting in some calls being held in queue. Customers may leave a voice message as an option. Our Customer Service Assistants will call back those customers who had left voice messages.

Will Customers get cheaper electricity once SESB gets the supply from BAKUN?

Presently, there is no plan for BAKUN to supply electricity to Sabah. SESB is planting up power plants in Sabah, to meet the demand.