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Service Offered

As the major provider of electricity supply to Sabah and Federal Territory of Labuan, SESB has the obligation to provide satisfactory services to its customers. SESB staff, especially those serving at the counter, is expected to provide satisfactory services to customers who require SESB services. If customers are not satisfied with the services rendered, they can lodge their complaints in person or in writing to the local SESB office concerned.

If an inquiry has not been given due attention by the staff at the SESB office concerned, the customer can forward his/her complaint directly to:-

Wisma SESB
Jalan Tunku Abdul Rahman
88673 Kota Kinabalu
Sabah, Malaysia.

Operation Hours
Office Hours
Monday - Friday : 8.00 am - 5.15 pm
Weekend & Public Holiday : Closed

Payment & Service Counter
Monday - Friday : 8.00 am - 5.00 pm
Saturday             : 9.00 am - 1.00 pm
Sunday & Public Holiday    : Closed

Customer Service Helpline: 15454
088-515000 (Digi & Maxis)
Report breakdown and service disruption.

One Stop Customer Centre: 1-800-88-1135
SESB billing and account related matters.

Fax: +6 088-282314

SESB will investigate all complaints and the customer will be informed of the action taken.