As the major provider of electricity supply to Sabah and Federal Territory of Labuan, SESB has the obligation to provide satisfactory services to its customers. SESB staff, especially those serving at the counter, is expected to provide satisfactory services to customers who require SESB services. If customers are not satisfied with the services rendered, they can lodge their complaints in person or in writing to the local SESB office concerned.

If an inquiry has not been given due attention by the staff at the SESB office concerned, the customer can forward his/her complaint directly to:-

General Manager (Distribution)
Wisma SESB, 8th Floor
Sabah Electricity Sdn Bhd
Jalan Tunku Abdul Rahman
88673 Kota Kinabalu, Sabah.

Tel. No: +6 088-282420 / 282240
Fax No: +6 088-282251

SESB will investigate all complaints and the customer will be informed of the action taken.