Why do customers' premises get disconnected even if the deposit they have paid is enough to cover the amount outstanding?
If you wish to move out of your premise and claim the deposit, please bring along your deposit receipt or a copy of your last bill. If the receipt is lost, you will be given a statutory declaration form to fill. You will also have to sign a standard form to finalise your account. After deducting the outstanding balance (if any), the deposit will be refunded. Allow a processing period of 1 month. The cheque will either be sent to your forwarding address or you will be informed to collect from our office (based on you chosen option).
How does SESB calculate the amount of deposit for electricity to be supplied to customers' premises?
The initial amount of deposit for electricity is equivalent to the estimated electricity consumption for 2 months, based on the load being applied. Thereafter, there will be a review of the security deposit based on the 2 months average of the last 6 months actual consumption.