As the major provider of electricity supply to Sabah and Federal Territory of Labuan, SESB has the obligation to provide satisfactory services to its customers. SESB staff, especially those serving at the counter, is expected to provide satisfactory services to customers who require SESB services. If customers are not satisfied with the services rendered, they can lodge their complaints in person or in writing to the local SESB office concerned.
If an inquiry has not been given due attention by the staff at the SESB office concerned, the customer can forward his/her complaint directly to:-
SABAH ELECTRICITY SDN. BHD.
Jalan Tunku Abdul Rahman
88673 Kota Kinabalu
Monday - Friday : 8.00 am - 5.15 pm
Weekend & Public Holiday : Closed
Payment & Service Counter
Monday - Friday : 8.00 am - 5.00 pm
Saturday : 9.00 am - 1.00 pm
Sunday & Public Holiday : Closed
Customer Service Helpline: 15454
088-515000 (Digi & Maxis)
Report breakdown and service disruption.
One Stop Customer Centre: 1-800-88-1135
SESB billing and account related matters.
Fax: +6 088-282314
SESB will investigate all complaints and the customer will be informed of the action taken.