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imgCustomer Charter

Customer Charter

Customer Charter

 
New Application
  • Service Line Installation within 21 working days.
  • Installation of meter & supply connection within 2 working days.
  • Preparation of connection charge statement within 14 working days.
 
Exchange Of Occupants
Reconnection of supply
  • With Last meter reading (2 Working days).
  • Without last meter reading (1 Working days).
 
Deposit Refund
  • Return of deposit within 30 days with complete documents
 
Billing
  • Preparation of monthly billing based on scheduled date
 
Counter Service
  • Providing services within 15 minutes.
  • Providing feedbacks within 5 working days.
 
Customer Relation
  • Calls will be answered promptly & action will be taken on all reported complaints.
 
Disconnection Of Supply
  • Disconnection of supply takes 7 working days after notice is served.
 
Reconnection Of Supply
  • Reconnection of supply on the same day payment is made
    (For Payments made before 1pm).