Deposit

Customers need to pay electricity deposit upon applying for new electricity, or when revision is made for every six (6) months to either top up or reduce the amount of electricity deposit.
According to the Electricity Supply Act 1990, SESB is allowed to collect a deposit equivalent to two (2) months of electricity consumption. The amount is calculated based on the average consumption of previous six (6) months from the latest bill.

Deposit Amount for New Account

Deposit for every new account is calculated based on the declared Maximum Demand (kW) by contractor or consultant which is stated in the application form and PD-9.

Deposit Payment Method

Security Deposit payment must be made at the nearest SESB Customer Service Counter. Only official Sabah Electricity Sdn. Bhd. receipts shall be recognized as proof of payment.

(1) Deposits less that RM30,000 – Payment by Cash, Credit Card or Debit Card.
(2) Deposits between RM30,000 to RM50,000 – Payment by
      (a) Bank Guarantee or
      (b) Cash, Credit Card or Debit Card (additional approval from SESB is needed for this option)

(3) Deposits more than RM50,000 – Payment by Bank Guarantee only.

Refund Deposit

The security deposit will be refunded to the customer when the customer terminates or closes the account.
The customer can apply to close the account by filling up an application form at the nearest SESB Customer Service Counter to their premise.
SESB will reimburse the security deposit by crediting to your bank account, by cheque (posted) or transfer to customer’s other active SESB Electricity Account after deducting any outstanding amounts (if any).